Menu

Search

Les Olson Company Knowledge Base


The option to staple, punch or duplex (2-sided printing) is grayed out


Rob Bussell
Sharp

 April 13, 2010


Symptom:  Users cannot select the option to staple, punch or duplex because it is grayed out.  Note: In some cases this may include the option to select certain trays or large capacity trays.

Cause:  The printer driver has not been configured.  Note: This many be on the server hosting the printing or on the local workstation (direct IP printing).

Solution:  Go to Printers/Faxes (Control Panel) or Devices & Printers (Windows 7 & 8). Right-click the Sharp. Select Properties (Printer Properties in Windows 7 & 8)  > Click the Configuration Tab > Click Auto Configuration (some models require the user to select the options suggested by a pointing finger) and click Apply. The settings will no longer be grayed out. If your printer is shared from a server, you will need to follow the same directions on the server and that will trickle down to the users. 



                                Go to Printers and Faxes (Control Panel)
  

                    Click the Configuration tab > Click the Auto Configuration button.


                Select the radio buttons represented by the pointing fingers.  Click OK.


                                            Click the Apply button.

Also In This Category


On a scale of 1-5, please rate the helpfulness of this article


Not Helpful
Very Helpful
Optionally provide private feedback to help us improve this article...

Thank you for your feedback!


Comments require login or registration.

Still have questions - Submit a new ticket
Details
Last Modified: 4 Years Ago
Last Modified By: Rob Bussell
Type: FAQ
Level: Beginner
Rated 3 stars based on 2 votes.
Article has been viewed 21K times.
Options