April 13, 2010Symptom: Users cannot select the option to staple, punch or duplex because it is grayed out. Note: In some cases this may include the option to select certain trays or large capacity trays.Cause: The printer driver has not been configured. Note: This many be on the server hosting the printing or on the local workstation (direct IP printing).Solution: Go to Printers/Faxes (Control Panel) or Devices & Printers (Windows 7 & 8). Right-click the Sharp. Select Properties (Printer Properties in Windows 7 & 8) > Click the Configuration Tab > Click Auto Configuration (some models require the user to select the options suggested by a pointing finger) and click Apply. The settings will no longer be grayed out. If your printer is shared from a server, you will need to follow the same directions on the server and that will trickle down to the users. Go to Printers and Faxes (Control Panel) Click the Configuration tab > Click the Auto Configuration button. Select the radio buttons represented by the pointing fingers. Click OK. Click the Apply button.