May 21, 2015
The error codes highlighted in red are the most common. These can be generated when scanning to Sharpdesk, Email, Network Folder, or FTP. Below are the corresponding setup and troubleshooting guides.
Scanning Error Messages
CE-00 AN UNKNOWN COMMUNICATION ERROR HAS OCCURRED - Turn off the power and turn it back on. Consult with your network administrator to make sure that no problems exist on the network or in the server. If the error is not cleared after turning the power off and on, turn off the power and contact your dealer.
CE-01 THE NETWORK CARD IS NOT INSTALLED, OR IS BROKEN CE-02 THE SPECIFIED MAIL SERVER OR FTP SERVER IS NOT FOUND
- Server access denied. The scanned image was not sent because a connection to the server could not be established. Make sure that the SMTP server settings, FTP server settings, or Network Folder settings in the Web page are correct. See the corresponding guide in the troubleshooting area below to determine and solve the problem. CE-03 THE SPECIFIED SERVER SUSPENDS RESPONSE DURING THE TRANSMISSION OF IMAGES
- The scanned image was not sent because the server was busy or there was too much traffic. Wait briefly and then try again. CE-04 THE ENTERED ACCOUNT NAME OF THE FTP SERVER OR THE PASSWORD FOR AUTHENTICATION IS INVALID
- Server access denied. The scanned image was not sent because a connection to the server could not be established. Make sure that the SMTP server settings, FTP server settings, or Network Folder settings in the Web page are correct. See the corresponding guide below to determine and solve the problem. CE-05 THE ENTERED DIRECTORY OF THE FTP SERVER IS INVALID
- The scanned image was not sent because the directory of the destination FTP server was not correct. Make sure that the correct FTP server information is configured in the Web page.
CE-06 THE SPECIFIED MAIL SERVER (POP3) IS NOT FOUND
CE-07 THE ENTERED ACCOUNT NAME OF THE POP3 SERVER OR THE PASSWORD FOR AUTHENTICATION IS INVALID
CE-08 THE SPECIFIED MAIL SERVER (POP3) SUSPENDS RESPONSE
CE-09 THE SIZE OF THE SCANNED IMAGE FILE EXCEEDS THE UPPER LIMIT - The size of the scanned image file exceeds the upper limit set in "Maximum Size of File" in the Web page. Reduce the number of original pages scanned into the file, or change the upper limit set in "Maximum Size of File".
CE-12 THE MAXIMUM NUMBER OF DESTINATIONS THAT CAN BE SEARCHED HAS BEEN EXCEEDED - Increase the number of search characters to narrow the range of the LDAP search.
MEMORY FULL - The memory became full during scanning. Scan less pages, lower the resolution, or change the color mode so that the file size is smaller, and try scanning again.
SELECTED SERVER NOT FOUND - See the appropriate guide below (i.e., Sharpdesk Troubleshooting guide, Troubleshooting Scan to Email, Troubleshooting Scan to Network Folder, FTP scan guides). This generally means the IP address of the Workstation or DNS server has changed. You will need to login to the web interface of your Sharp to change the corresponding settings.
Setup and Troubleshooting guides:
Sharpdesk (Scan to Desktop):
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