Les Olson Company Knowledge Base

No printers appear to be installed

Rob Bussell

August 27, 2015

This article was just created or updated by Casey R Hayes.  The article details are listed below:

  1. Check the status of Print Spooler service (services.msc)
  2. If spooler is stopped, start spooler service
  3. If spooler stops shortly after, delete all files/folders in the following directory -- C:\WINDOWS\system32\spool\PRINTERS\ -- If C:\WINDOWS\system32\spool\PRINTERS is already empty, continue to step 6.
  4. Start the spooler & test.  If problem is NOT resolved, continue to step 5 (most likely a corrupt printer driver).
  5. Backup the following registry key -- HKLM\System\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers
  6. Delete printers from Version-3 & Version-4 that were not software/builtin printers (may be located in Windows x64 -- depends on installed OS)
  7. Reboot PC
  8. Reinstall & configure printers

NOTE: If printers are pushed out by GPO, you do not have to complete step 8.

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Last Modified: 9 Years Ago
Last Modified By: Rob Bussell
Type: FIX
Level: Expert
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