Scan-to-E-mail Issues and Workarounds
Previously configured product
If the multifunction product is already configured to scan to E-mail before running the HP Scan-to-E-mail Setup Wizard, you will receive a warning that running the wizard will overwrite the E-mail settings, which are shared by all users, already configured on the unit. If you do not wish to overwrite any previously configured settings, cancel out of the wizard.
Embedded Web Server password protected
The HP Scan-to-E-mail Setup Wizard is prevented from running if the product’s Embedded Web Server is password protected. After logging into the product’s Embedded Web Server, password protection can be turned off by going to the Settings >Security page, selecting Configure Security Settings , entering the Old Password, leaving the New and Verify Password fields empty and then click Apply .
SMTP access to outside servers restricted by firewall configurations
Accesses to SMTP E-mail servers outside the local network's firewall is subject to the firewall configurations for port and protocol access. See your network/firewall administrator for further information.
SMTP access to SSL/TLS servers is not supported
Access to SMTP E-mail servers that use SSL/TLS protocols are not currently supported.
Send-to-Email configuration fails during password authentication on 7000n Digital Sender
A firmware issue exists that loses the password needed for authentication. If the SMTP Gateway service uses authentication, use the EWS or device Control Panel when configuring Send-to-Email on a 7000n Digital Sender. If the password is lost, use the Email Setup Wizard, the EWS or the device's control panel to re-enter the password.
Save-to-Folder Issues and Workarounds
Enable wizard in Embedded Web Server
The managed devices are shipped with an option set that prevents the Save-to-Folder Setup Wizard from running. The Save-to-Folder Setup Wizard can be enabled by checking the Enable Send to Folder and Enable Save-to-Folder Setup Wizard check boxes in the device’s Embedded Web Server on the Digital Sending >Send to Folder page.
Access denied error
An Access Denied error appears when two accounts with the same name are used on the PC. This can occur if there is a local system account and a Domain account with the same name. To resolve this issue, rename the local user account and re-run the Save-to-Folder Setup Wizard.
Access denied error in Windows XP
In Windows XP, if after running the HPSSW tool and you receive a Access Denied error on the control panel of the product, you must disable Use simple file sharing . To do this, click My Computer , select Tools on the menu bar, select Folder Options… . In the drop down list, select the View tab, scroll to the bottom of the list of the Advanced Settings: list and uncheck Use simple file sharing (Recommended) .
Issues scanning to computer in Windows Vista
In Windows Vista, if you have issues scanning back to your computer, such as doing a scan and not receiving any files on your computer, you will need to enable file sharing. To do this, click Start , select Control Panel , then beneath the Network and Internet icon select View network status and tasks . Under Sharing and Discovery you will need to make sure Network Discovery is On , File Sharing is On and Password protected sharing is On . Select apply and scan your job at the device again.
Embedded Web Server password protected
The Save-to-Folder Setup Wizard is prevented from running if the device’s Embedded Web Server is password protected. After logging into the device’s Embedded Web Server, password protection can be turned off by going to the Settings >Security page, selecting Configure Security Settings , entering the Old Password, leaving the New and Verify Password fields empty and then click Apply .
Cannot remove folders on device
The Save-to-Folder Setup Wizard cannot remove folders already on the device if the folder names contain characters, such as some Asian characters, with code values that are outside of the standard ASCII character code range. This problem exists because of a current incompatibility in the device firmware. This incompatibility also prevents the Save-to-Folder Setup Wizard from correctly creating new folders with names containing those same characters.
Setup error for folder path greater than 230 characters
The Save-to-Folder Setup Wizard will present a setup error if the specified folder path is greater than 230 characters. This character limit is enforced by the operating system as a client-side limit for network share destinations.
Send-to-Folder configuration fails due to stored blank password
Using a stored blank password results in a configuration failure. To resolve this issue, you must modify local security policy. Alter the "account options" to disable the limit local account use of blank passwords to console logon only .
Send-to-Folder configuration fails on 7000n Digital Sender
On 7000n Digital Sender and CM4540 MFPs the Send-to-Folder configuration may not work if the E-mail wizard has not been run or at least the E-mail SMTP server has not been added. This is caused by these devices having a default configuration of requiring E-mail notifications. Other devices are configured to not require E-mail notifications.
Shared folders on network restricted to user access permissions in Windows 7 and Vista
Shared folders created by this application are restricted to user access permissions on Windows 7 and Vista operating systems. This means that only this user has access to the folder from the local network environment. If the user changes his/her password then the existing connections to the folder from previously configured Send-to-Folder setups will cease to work. The user must reconfigure these Send-to-Folder setups using the EWS or the control panel of the device so they use the new password.
Shared folders on network accessible to all users in Windows NT
Shared folders created by this application are allowed "Everyone" access on Windows NT operating systems. This means that everyone on the local network has read/write access to this shared folder. To restrict access to the shared folder the user can use the file browser on the operating system to modify the shared folder properties to restrict access to the folder to this user. The Send-to-Folder configuration on the device has been setup to use this users credentials.
Other Issues and Workarounds
MUI (MLP) does not automatically detect the language
Language switching when using a Windows Multilingual User Interface (MUI) operating system pack, on older operating systems this is called MLP, does not select the current locale. The user must manually switch to the desired language.
Language localization fails when using current browser
If language support for a language pack requires installation into the users current browser, the language localization may fail, especially the Asian languages. If you see odd characters in the application where text should be, then you probably need to refer to your browser support. The application has no efficient way of detecting this condition.
DSS service not detected when configuring 7000n Digital Sender or Color LaserJet CM4540
On 7000n Digital Sender and CM4540 MFPs the Digital Sender Service (DSS) control cannot be detected. Therefore the application allows configuration of these devices even if DSS control is enabled.
Network devices not automatically detected
Automatic discovery of devices may or may not discover all of the devices in a local network environment. The automatic device discovery uses a discovery broadcast on the local network which may or may not be detected by all the devices in the immediate network environment. Network topology and types of devices will affect the success of this automatic discovery. Manual entry of the desired device should always produce device detection for supported products.
Shared folders and shortcuts created by wizard are not removed automatically after set up
Shared folders created by this application and any shortcuts to these folders must be manually removed when the shared folder or shortcut is no longer needed. To delete the shared folder on a windows system simply delete the folder. The shortcut can be deleted independently of the shared folder, but if the shared folder is deleted the shortcut should be manually deleted also.