Les Olson Company Knowledge Base

How to use the ping command to confirm connection

Rob Bussell

July 15, 2010

To find out if a device has been correctly configured for a TCP/IP network, use the ping command.

Note: If you are trying to determine if an IP address is not in use to be assigned to the printer, then ping the intended IP address.  If you receive a "Request timed out" message (unsuccessful - see image below), then you can go ahead and assign that particular IP address to the printer.  If you receive a "Reply from" the IP address you pinged (Successful - see image below), then that means that particular IP address is already in use by another device on the network and therefore you must choose a different IP address (see below).


Follow these steps to ping the MFP with the IP address of from a Windows computer.  If you do not know the IP address of your Sharp, click here: How to obtain the IP address of your Sharp

1. Click Start, and then Run… (can also select Search in Windows Vista and Windows 7).

2. Type cmd in the dialog box and press Enter

3. Type ping and press Enter

Four replies should be returned. If the ping receives no replies:

1. Check the IP configuration of the computer and the MFP – they must be on the same network.

2. Check or replace the network cable.



1.  Click on Finder in the dock.
2.  Click on Macintosh HD in the window.
3.  Click on Applications.
4.  Click on Utilities.
5.  Double-click on Network Utility
6.  In the Network Utility window, click on the Ping tab.
7.  In the field under "Please enter the network address to ping," enter the IP address to ping.
8.  Click the Ping button.













Also In This Category

On a scale of 1-5, please rate the helpfulness of this article

Not Helpful
Very Helpful
Optionally provide private feedback to help us improve this article...

Thank you for your feedback!

Comments require login or registration.

Still have questions - Submit a new ticket
Last Modified: 11 Years Ago
Last Modified By: Rob Bussell
Type: FAQ
Level: Beginner
Rated 5 stars based on 1 vote
Article has been viewed 6.1K times.