TipsSome users have experienced problems when the Download Manager tries to complete this process. Because this validation goes to an https server to check the key through port 443, unblocking this port should resolve the issue.
The key number requested is comprised of the digits following the "ONP" portion without the dash. When a key number starts with a zero, you leave off the zero and use the remaining seven digits.
Windows Vista and 7 users: If the Download Manager does not start when clicking on the menu item, right click the menu item and choose "run as
administrator" to get the application to run.
FAQ's
X10 Computer Specifications - Optimal and Minimum Specs
Optimal Specs:
CPUIntel Core i7 3.2 GHz Processor
Memory6GB DDR3 (3x2GB) 1066 MHz Memory Modules
StorageFour 74GB or higher Solid State or 10,000 RPM SATA Disk Drives
One for OS and Application
One for Temporary Data Processing (Bandhome)
One for output device 1
One for output device 2
Note: Add additional drives for additional output devices
GraphicsNvidia GTS or higher graphics card
Ati Radeon HD 4000 or higher Graphics card
DVD DriveDVD-ROM drive compatible with dual-layer DVDs
NetworkGigabit Network Card
Supported OSWindows XP Pro 32bit or 64-Bit operating system with the latest service pack
Windows Vista Business or Enterprise 32bit or 64-Bit with the latest service pack
Windows 7 Professional, Enterprise, and Ultimate, 32bit or 64-Bit
ONYX does not test with Windows Home or Server Products they are not recommended
All ONYX versions prior to 7.3.2 are Windows XP Pro 32bit only
SCSI and Videonet Printers may not be supported in 64bit environments please check with the Printer manufacture before upgrading to 64bit environments
Minimal Specs:CPUIntel Core™2 Duo or AMD Phenom® II recommended
AMD Phenom, Athlon X2, Athlon 64 / Opteron 2+ GHz
(Use a dual-core CPU or two single-core CPUs when multiple RIPs are used)
Memory2 GB RAM per CPU (especially important for ProductionHouse)
Storage100 GB of hard drive space (SATA drive recommended)
GraphicsNvidia GTS or higher graphics card
Ati Radeon HD 4000 or higher Graphics card
DVD DriveDVD-ROM drive compatible with dual-layer DVDs
NetworkGigabit Network Card
Supported OSWindows XP Pro 32bit or 64-Bit operating system with the latest service pack
Windows Vista Business or Enterprise 32bit or 64-Bit with the latest service pack
Windows 7 Professional, Enterprise, and Ultimate, 32bit or 64-Bit
ONYX does not test with Windows Home or Server Products they are not recommended
All ONYX versions prior to 7.3.2 are Windows XP Pro 32bit only
SCSI and Videonet Printers may not be supported in 64bit environments please check with the Printer manufacture before upgrading to 64bit environments
ONYX will no longer print to my networked printer
Symptom: ONYX no longer prints to your TCP/IP (network) printer. Your print jobs will drop to the buffered section and ONYX will report an error "Cannot start print".
This may be caused by invalid port configurations in ONYX. To verify you have the correct setup, go to
Configure Printer, select the
Device tab and click on
Configure Port. Now select
TCP/IP and then
Configure. Verify that your IP address is correct and that you have the correct data port from the drop down menu.
Jeti printers use
<port 8889> (this needs to be manually typed in as listed.
Earlier Epson models will use
ESCP2. (except xx880 series and GS6000)
All other printers, select
<port 9100>.
If these settings are correct click on the
Test button.
If the IP address is valid, then click OK and return. Try reprinting something. If the error continues, communication may be blocked by antivirus or firewalls (including Windows firewall). Please either disable them or allow Port 9100 as an exception. To do this you may need to get in touch with your network administrator.
If a valid IP address is not detected, we need to verify that the printer is detected on the network.
To do this, from Windows, select the
Start menu, and click on
Run. Type in
CMD and press Enter.
On the Command window type in
ping (your printer's IP address) and hit Enter. The computer will attempt to communicate with the printer. If all packets are lost, you will need to get with your network administrator for assistance. The printer is no longer available.
How do I obtain a registration code?
Registration codes are no longer provided by ONYX through the application, website, or Support team.
For version 7 products, please update to the latest version which does not require registration. Installation files for the latest version of ONYX products are available on the
Downloads page.
For version 6.5 and OEM versions of 7 that cannot update to the latest build,
Sign EZ for example, please visit
www.onyxgfx.com/register for information and instructions on how to continue to use your ONYX products without a registration code.
How do I manually disable PrintMetryx?
Click here for an example and instructionsContour Cutting Workflow in ONYX X10
ONYX has created a White Paper instructional document that walks through step by step the Contour Cutting workflow. This document includes information on adding spot data to your image, cutting settings in the RIP, and settings in CutServer that are necessary in order to print and cut.