You can set the default email program in the Internet Options dialog box.
Open Internet Explorer and click the Tools menu, choose Internet Options. Click Programs tab and select your email client from the drop-down list. Once selected, click OK button and close the dialog.Symptom: No email icon in the Sharpdesk Output Zone.Cause: Missing file or operating system issue.Solution: Edit the Win.ini file to correct the issue.Check the setting value concerning MAPI on the problem PC like below:Note: Be very careful when changing the Win.ini file.1) For the [Mail] section in the Win.ini file, it should be MAPI=1. If it's set to MAPI=0, change the value to MAPI=1. If MAPI=1 does not exist, please add MAPI=1.2) MAPI32.DLL should exist (if your PC is Windows XP, it is usually in C:\WINNT\System32). If MAPI32.DLL does not exist, the operating system might be corrupted.
Cause: Missing file or operating system issue.Solution: Edit the Win.ini file to correct the issue.Check the setting value concerning MAPI on the problem PC like below:Note: Be very careful when changing the Win.ini file.1) For the [Mail] section in the Win.ini file, it should be MAPI=1. If it's set to MAPI=0, change the value to MAPI=1. If MAPI=1 does not exist, please add MAPI=1.2) MAPI32.DLL should exist (if your PC is Windows XP, it is usually in C:\WINNT\System32). If MAPI32.DLL does not exist, the operating system might be corrupted.
Solution: Edit the Win.ini file to correct the issue.Check the setting value concerning MAPI on the problem PC like below:Note: Be very careful when changing the Win.ini file.1) For the [Mail] section in the Win.ini file, it should be MAPI=1. If it's set to MAPI=0, change the value to MAPI=1. If MAPI=1 does not exist, please add MAPI=1.2) MAPI32.DLL should exist (if your PC is Windows XP, it is usually in C:\WINNT\System32). If MAPI32.DLL does not exist, the operating system might be corrupted.
Check the setting value concerning MAPI on the problem PC like below:
Note: Be very careful when changing the Win.ini file.
1) For the [Mail] section in the Win.ini file, it should be MAPI=1. If it's set to MAPI=0, change the value to MAPI=1. If MAPI=1 does not exist, please add MAPI=1.
2) MAPI32.DLL should exist (if your PC is Windows XP, it is usually in C:\WINNT\System32). If MAPI32.DLL does not exist, the operating system might be corrupted.