Unable to Scan to E-mail Using Microsoft© Office 365™

Expand / Collapse

Unable to Scan to E-mail Using Microsoft© Office 365™

June 30, 2015

Sharp Technical Tip TT-063015_2

Models: MX-2610N/ MX-3110N/ MX-3610N/MX-2640N/MX-3140N/MX3640N/MX-4140N/ MX-4141N/ MX-5140N/MX-5141N/MX-6240N/ MX-7040N/MX-M364N/MX-M365N/MX-M464N/MXM465N/MX-M564N/MX-M565N 

Symptom: When scanning to E-mail using Microsoft Office 365, the machine displays a connection error. 

Cause: The Reply E-mail address is not in the proper format. 

Solution: When scanning to Microsoft Office 365 the Reply E-mail Address should be enclosed in angle (< >) brackets.The Reply E-mail Address can be changed using the following steps:

1. Log in to the machine’s Web interface as the Administrator.
2. Select System Settings
3. Choose Image Send
4. Then select Scan Settings
5. Under the Scan Settings Tab enter the Reply E-Mail Address with angle brackets. Example: <anyone@anycompany.com>.

Rate this Article:

Add Your Comments

Comment require login or registration.

Last Modified:12/29/2015
Last Modified By: Rob Bussell
Type: FIX
Level: Intermediate
Rated 5 stars based on 1 vote
Article has been viewed 1,165 times.